I need to add a phone field when nobody is online to answer the chat (leave a message box).
I know that that is possible I manage to add the field on
components/com_livechat/views/popup/tmpl/default.php
the new field is showing on the popup screen
also I changed the /components/com_livechat/models/popup.php
and the field appears on the email I receive, but I cannot make the actual phone value on this email.

Can some one point me in the right direction on how to do this?

I'm using 3.7.4
Thanks in advance
Cesar

I don't know how to do this, but i thought some might be interested in just how csesar added another field to the pop up window. go to components/com_livechat/views/popup/tmpl/default.php and find the following
<div class="jlc-clr">&nbsp;</div>
<form id="start_chat_form" action="" method="get" onsubmit="return startChatSession();">
<span class="jlc-name-wrapper">
<?php echo JText::_('ENTER_YOUR_NAME_BELOW'); ?>
<br />
<input type="text" id="chat_name" name="chat_name" value="<?php echo $this->default_name; ?>" maxlength="50" />
<br />
</span>
<div class="jlc-clr jlc-margbot5">&nbsp;</div>
<div class="jlc-clr">&nbsp;</div>

Duplicate it and change the names to what you need it to say.
For Expample:

<form id="start_chat_form" action="" method="get" onsubmit="return startChatSession();">
<span class="jlc-name-wrapper">
<?php echo JText::_('your email'); ?>
<br />
<input type="text" id="chat_email" name="chat_email" value="<?php echo $this->default_email; ?>" maxlength="50" />
<br />
</span>
<div class="jlc-clr jlc-margbot5">&nbsp;</div>

I am running into another problem though. When i add this field the most of the submit button gets cut off. Now i have to figure out how to change that.

Okay fond a solution to the submit "start button" being cut off
Find the following code in the components/com_livechat/views/popup/tmpl/default.php

<span class="jlc-right start-btn-wrapper">
<button id="start_button" name="start_button"><?php echo JText::_('START'); ?></button>
</span>

Then cut and past that code above the this section of code
<span class="jlc-name-wrapper">
<?php echo JText::_('ENTER_YOUR_NAME_BELOW'); ?>

that will move the start button above the other fields. i think it looks better up there anyway.

check out the example at
residential.veracitynetworks.com/

Well that added a field, but it presents another problem. Getting the info typed in the new field to show up when the chat session starts.

If anyone figures that out please let me know.