Hi There, I uninstalled the old version and installed the new one.

Now it is showing that I am online, but there is a message that says "Please wait, connecting...". It never connects and takes me to the offline message. I created new operators and have the desktop application on. Also, when I uploaded the Operator Configuration Key it added the website: ultimatelivechat.com instead of toursgonewild.com. I've already purchased the license from you guys.

Please let me know what is going on and how I can fix this.

You can test the page by going to toursgonewild.com/index.php?option=com_j...chat&view=popup.

Hi tgwtravel1

It sounds like you are trying use JLive! Chat in stand-alone mode and hosted mode and it has confused your situation a little so let me shed some light on this... JLive! Chat runs in 2 different modes... it runs in hosted mode at the UltimateLiveChat.com which basically means that it runs on our network.... and it also runs in stand-alone mode which means that JLive! Chat completely runs on your own webserver. The only time you need to define your hosted mode API key in the JLive! Chat -> Settings is if you plan on using JLive! Chat in hosted mode.

Are you trying to use your JLive! Chat in hosted mode or stand-alone mode? If you are planning to use stand-alone mode, then please remove the hosted mode API key you have defined in the JLive! Chat settings, if any.

Best Regards,
John

Got it. It's working now. Thanks for your help!