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Issue with Messages if Operator is unavailable
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TOPIC: Issue with Messages if Operator is unavailable
#618
Issue with Messages if Operator is unavailable 2 Years, 1 Month ago Karma: 0
Hopefully the last bug I find!

If multiple operators are specified in the module parameters and a chat session is initiated and NOT answered it is sent to a "Operator Unavailable" screen and asked to leave a message. Upon leaving a message it ONLY appears in the first operator's queue and NOT the other operators.

Example: Module 1 is associated with operator 1,2,3
Chat Session initiated and not answered. Message sent and ends up in queue for operator 1 and does not end up in queue for 2 and 3.

whew!
mangotti
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#620
Re:Issue with Messages if Operator is unavailable 2 Years, 1 Month ago Karma: 1
Hi Mario,

Thank you for reporting this bug to us! We have fixed this bug and created a new JLive! Chat component. Please uninstall the component you have installed now and then install the new one from our download page or here:

http://cmsfruit.s3.amazonaws.com/com_livechat.zip


Please let us know if you run into any further issues.

Thank you!
John
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