Hello,

I am not sure if you are aware of this, however, it looks like Global Responses no longer work in the Live Chat Client. When you chose one it does not display anything in the operator or client side.

Operator side canned response continue to work.

Also, the new initiate chat does not appear to pop up anything on the website when it is initiated to the visitor.

Hi jasone,

Can you confirm that you are using the latest version JLive! Chat v3.8.0, component, plugin, module and desktop application?

You can find out by going to Extensions -> Install/Uninstall -> Components from within your Joomla administrator.

Hi jasone,

If you are using the hosted version of JLive! Chat at the UltimateLiveChat.com, then you might be experiencing the issue you reported because we have also updated the HTML integration code.

If you are using the hosted version, can you please re-copy and paste the integration HTML code listed on the download page of UltimateLiveChat.com?

I have confirmed that we are running 3.8.0

We are using the payed copy of the software and not the hosted.

Hi jasone,

Thank you for that information! Please uninstall the JLive! Chat component that you have installed now and then re-download and install this corrected component:

http://cmsfruit.s3.amazonaws.com/com_livechat.zip


Please note, that in order for the operator initiated chat session to popup on the visitor's screen, you have to send a message to the visitor first. Only clicking the "Initiate Chat" button won't automatically open a livechat window on the visitor's screen.

Hi jasone,

We have created a new package which corrects the issue you reported. Please download and install the new package here:

http://www.cmsfruit.com/downloads.html#jlivechat


Please let us know if we can be of further assistance.

Thank you,
John Xu