i get the error message

JLive! Chat encountered the following error while adding your operator access key:
'NoneType' object has no attribute 'group'


this was using a key given to me by someone using windows.

the other people using windows had no trouble putting their key.

please help thanks

Hello

We have identified one more issue with v4.0.2 which is still causing some of you to show offline.... we are working on the fix now... we will be releasing v4.0.3 shortly (within the next few hours) which will correct the issue.

I will keep you up to date here.

Best Regards,
John

Hello

We've released JLive! Chat v4.0.3 which corrects the issues with JLive! Chat reporting offline on certain systems and also the issue with an "Invalid License" message being reported for hosted mode customers.

Please uninstall the JLive! Chat component, plugin, module and desktop application you have installed now and then download and install a fresh copy of v4.0.3 from our download section:

http://www.cmsfruit.com/downloads.html#jlivechat


After installing the new version, please re-download your operator access key file by going to Components -> JLive! Chat -> Operators from within your Joomla administrator and re-add it to your JLive! Chat desktop application.

You should be all set after that!


PLEASE NOTE:

You may also need to re-create your JLive! Chat online/offline image within your Module Manager after re-installing the module.
You may also need to re-create any JLive! Chat menu links after re-installing the component.


If you are still experiencing any issues after that, please go to Components -> JLive! Chat -> Information within your Joomla administrator and ensure everything is marked green.

If you are still experiencing any issues after that, please submit a debug report by going to Help -> Debug Report -> Send to Technical Support from within your JLive! Chat desktop application and then contact us for further troubleshooting.


We sincerely apologize for the inconvenience this has caused all of you, and hope you can finally enjoy the new version of JLive! Chat as of v4.0.3

Thank you for your patience while we corrected these issues, and for your continued patronage and understanding!

Sincerely,
John Xu

uninstalled the old one and installed the new one.

i'm still getting the same error message


that it's not a valid key

what do i tell my admin so he'll give me a key that works on a mac? thanks

Hello Everyone

Thank you for your patience while we corrected all outstanding issues with the new version of JLive! Chat!

We've released JLive! Chat v4.0.4 which corrects all outstanding issues that many of you have reported to us. Needless to say, it has been a very hectic week for us with releasing the new version. Our team has been working around the clock to resolve all issues with version 4. Furthermore, we have carefully investigated and corrected every issue that has been reported to us.

To update to the latest version of JLive! Chat, please uninstall the JLive! Chat component, plugin, module and desktop application you have installed now and then download and install a fresh copy of v4.0.4 from our download section:

http://www.cmsfruit.com/downloads.html#jlivechat


After installing the new version, please re-download your operator access key file by going to Components -> JLive! Chat -> Operators from within your Joomla administrator and re-add it to your JLive! Chat desktop application.

and you should be all set after that!


PLEASE NOTE:

You may need to re-create your JLive! Chat online/offline image within your Module Manager after re-installing the module.
You may need to re-create any JLive! Chat menu links after re-installing the component.


If you are still experiencing any issues after that, please go to Components -> JLive! Chat -> Information within your Joomla administrator and ensure everything is marked green.

If you are still experiencing any issues after that, please submit a debug report by going to Help -> Debug Report -> Send to Technical Support from within your JLive! Chat desktop application and then contact us for further troubleshooting.


We will also be updating the JLive! Chat documentation with details on how to utilize all the new features within the next few days.


We sincerely apologize for the any inconvenience and frustration this has caused you, and hope you can finally enjoy the new version of JLive! Chat as of v4.0.4

Thank you for your continued patronage and understanding!

Sincerely,
John Xu