I have just installed Jlive latest version on my joomla site version 1.5.14, and as standard installation without any modyfication it worked fine, but after editing some text and the delay time the popup does not work anymore.

some times it is blank without text, and some time some of the letters are replaced by different signs.

I have tried to uninstall and install again no difference, it feels like the component does not respond to the changes i make in the admin panel.

Try having a look here!

http://www.cheapart.dk/

Hi mivm

I checked out your website and I didn't see anything wrong... the popup worked fine for me... no blank page or weird signs... can you please go to Components -> JLive! Chat -> Information from within your Joomla administrator and ensure that all items are marked green and okay?

Additionally, can you please submit a debug report by going to Help -> Debug Report -> Send to Technical Support from within your JLive! Chat desktop application?

Thank you!
John

That is wird, this morning I tryed from a different pc on my work, and that did exactly the same as I describe blank popup with no text or the chat button.

I have attached the screendump.


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all items are green and ok.

Oh, I see, you are talking about the auto-popup at the bottom... not the livechat popup window... this is a simple issue... the reason it is doing that is because when we first released JLive! Chat v4, the default auto-popup HTML was slightly different and then it was changed to correct an issue with it in a later version but because the auto-popup HTML is actually a customizable setting in the backend, you must have saved the old auto-popup default HTML unintentionally simply by saving your JLive! Chat settings in the admin. Then when you upgraded to the latest version, your old auto-popup HTML was still saved in your database, so that is why it is showing up blank like that.


To correct the issue, simply replace the auto-popup HTML with the correct default HTML (which I have attached as a text document). You can replace the auto-popup HTML by going to Components -> JLive! Chat -> Settings -> Auto-Popup from within your Joomla administrator. Copy and paste the contents of the attached text file into the auto-popup HTML area.

Best Regards,
John
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Thanks i helped! But i downloaded the files first time yesterday, and have never installed the files before, totally new user.

It seems to me that the switching between different language in the backende is not working correctly, I choose Danish but it remains in english on the site.

I have changed the text on the autopopup by changing the html you send med, but every time i press save button it changes the danish letters ÆØÅ to some wird signs and letters.

it does not use the text from the language tab as i think it should??

By the way great support and great functionality THANKS!

The reason it is not saving the characters is because your database is not allowing UTF8 characters to be saved... again, this sounds like you had an older version installed or perhaps you had jadmin installed in the past which left over some incorrect database table formats... anyhow... here is what you should do to get a clean slate install and correct the issue...

Uninstall the Joomla JLive! Chat component, plugin and module... and then run the following SQL statements on your database:



DROP TABLE jos_cms_app;
DROP TABLE jos_jlc_chat;
DROP TABLE jos_jlc_chat_member;
DROP TABLE jos_jlc_chat_proactive;
DROP TABLE jos_jlc_ipblocker;
DROP TABLE jos_jlc_message;
DROP TABLE jos_jlc_operator;
DROP TABLE jos_jlc_operator_sync;
DROP TABLE jos_jlc_response;
DROP TABLE jos_jlc_route;
DROP TABLE jos_jlc_visitor;



Then ensure that the tables you dropped above no longer exist in your database.


Then download a fresh copy of JLive! Chat v4.0.6 component, plugin, and module from our website and re-install it.

Then re-download your operator access key and re-add it to the JLive! Chat desktop application.

You should be all set after that.


Best Regards,
John