Hi there, I purchased my license for Toursgonewild.com in January and JLive is saying that my site does not have a license. Below is the order confirmation. Please let me know what is going on ASAP!

Order ID:JF20372
Order Date:01/13/2010
Payment Type:PayPal
Order Status:Paid
Items Purchased:
1 x JLive! Chat
- www.toursgonewild.com
$89.95

Grand Total:$89.95
Amount Paid:$89.95

I am having the same issue. I think there authentication system is down. I sent them a message.

Hello Everyone

The licensing format changed as of the new v4, which has caused our licensing system to think some users are running multiple installations on their website, which is causing the invalid license message. Furthermore, I have reset your domain licenses and have corrected the issue with your respective accounts. Please restart your JLive! Chat desktop application for the changes to take effect.

Thank you!
John

I have restarted my desktop app several times as well as upgrade to the latest 4.0.8 version and I am still getting the message that our license is invalid. Which, BTW, there has got to be a better way to upgrade your software.

Please advise

Hi Shannon

My previous post was intended for the two other users who specified their domains and the issue. As a result I corrected the issue with their accounts ONLY. This is sort of a system wide issue that is going to arise with ONLY SOME users.

To resolve the issue you must contact us so we can reset your license. So having said that, what is your domain you are having issues with and I can reset your license to correct the issue?

Regarding your suggestion about a better way to upgrade... v4 was a major revamp, so it doesn't have any backwards compatibility... this happens once in a blue moon, and we are most probably not going to have any major upgrades or re-write anytime soon after v4. Furthermore, we do understand the upgrade process is a little frustrating and we do have plans to build in an auto-update feature in a near future release of JLive! Chat.

Thank you!

John

Shannon,

I see that you have also opened a support ticket on this matter. We can continue this conversation with your support ticket via email.

Best Regards,
John