Just installed updated plug-in... popup windows still blank.

Please advise further, DM.

The reason you are getting the blank window is because PHP is reporting an error that occurred however you have the php ini setting 'display_errors' set to 'Off'. Can you enable display_errors within your server's php.ini file and set the value to 'On'? Once you enable this setting, restart your webserver/apache, then hit refresh on the blank popup window and then you will see an error. Can you post that error here?

Here you go:--Warning: zip_read() expects parameter 1 to be resource, integer given in /var/www/vhosts/mydomainname.com/httpdocs/libraries/joomla/filesystem/archive/zip.php on line 234

Warning: zip_close() expects parameter 1 to be resource, integer given in /var/www/vhosts/mydomainname.com/httpdocs/libraries/joomla/filesystem/archive/zip.php on line 250

Warning: require_once(Zend/Exception.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/vhosts/mydomainname.com/httpdocs/components/com_livechat/models/popup.php on line 8

Fatal error: require_once() [function.require]:
Failed opening required 'Zend/Exception.php'
(include_path='.::/var/www/vhosts/rocketitsupport.com/httpdocs/components/com_livechat/lib')
in /var/www/vhosts/mydomainname.com/httpdocs/components/com_livechat/models/popup.php on line 8--

DM

Can you try the following:

Login to your Joomla AministratorSelect 'Components'  -> 'Live Chat' -> 'Settings'Click 'Save'Then hit refresh on the Live Chat popup windowIf that doesn't work, have you tried uninstalling and re-installing the live chat component? If not you should try this and see if that solves the error.

If you still have problems let me know and we will continue to troubleshoot down to the problem.

Best Regards

No change, same problem remains.

Also worth noting I had ssl on which creates ano. issue as my certificate is for www.mydomain.com but the popup was defaulting to mydomain.com resulting in a browser certificate warning.

(ssl currently turned off)

What version of PHP are you using?