Hi,

I just upgraded to V4 (from 3.8) of Jlive! Chat (self hosted).

Prior to V4, I had no problems. But now my status is not displayed correctly (it's always offline, no matter what).

I did the V4 component install, but noticed that it left V3.x out there so I uninstalled the V3.x component as well as thh module and plugin. I installed the newest module, plugin & Windows client.

I installed my operator access key without a problem, visitors to the site are displayed, but it shows offline no matter what. Also in the admin component/operators it shows operator name 'not set yet' even though I have it defined in my Windows client preferences.

I can initiate a chat with a user who is online & it works fine, but just no 'online status' displayed. Rebooted, reinstalled, etc (tried all basic stuff)

Also, one other minor bug? In the 'leave a message' section (when offline), it displays 'NAME_LBL', 'EMAIL_LBL', 'PHONE_LBL' etc. Is that correct?

Same thing....I'm offline. Tagging onto this thread to see the answer when it comes out.

One other note that might help someone at CMSfruit; my windows client just gave a popup titled 'Unable to synchronize', 'Could not synchronize (my domain name): cannot parse JSON description. I've never seen this before & I've only seen it once so far.

I have exactly the same issue.. have you solved it??

I think John is working on it right now

Do we need to uninstall and reinstall or the issue will be self-correcting when John is through.
Thanks