Hello
We've released JLive! Chat v4.0.3 which corrects the issues with JLive! Chat reporting offline on certain systems and also the issue with an "Invalid License" message being reported for hosted mode customers.
Please uninstall the JLive! Chat component, plugin, module and desktop application you have installed now and then download and install a fresh copy of v4.0.3 from our download section:
http://www.cmsfruit.com/downloads.html#jlivechat After installing the new version, please re-download your operator access key file by going to Components -> JLive! Chat -> Operators from within your Joomla administrator and re-add it to your JLive! Chat desktop application.
You should be all set after that!
PLEASE NOTE:
You may also need to re-create your JLive! Chat online/offline image within your Module Manager after re-installing the module.
You may also need to re-create any JLive! Chat menu links after re-installing the component.
If you are still experiencing any issues after that, please go to Components -> JLive! Chat -> Information within your Joomla administrator and ensure everything is marked green.
If you are still experiencing any issues after that, please submit a debug report by going to Help -> Debug Report -> Send to Technical Support from within your JLive! Chat desktop application and then contact us for further troubleshooting.
We sincerely apologize for the inconvenience this has caused all of you, and hope you can finally enjoy the new version of JLive! Chat as of v4.0.3
Thank you for your patience while we corrected these issues, and for your continued patronage and understanding!
Sincerely,
John Xu
